Our Terms And Conditions

Izack Enterprises is a registered and Licensed Tanzania company under the laws of Tanzania.

Our terms and conditions from Izack Enterprises Co Ltd are based on Izack Enterprises Ltd products including our legally trademarked products branded as ZAC.

PRICE CHANGES

All our prices are based on standard rates for local Tanzanians and they are VAT inclusive prices. If the authorities will decide on increasing fees and taxes, even though they might currently not be scheduled, we would afterward have to pass on these increases.

We reserve the right to revise pricing rate posted at our website, under any circumstances, or on the pressure of various external factors that are further than our control, for instance changes in exchange rate, government authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would afterward have to pass on these increases we will put forth effort to keep on the present rate.

WARRANTY CLAIM REQUIREMENTS

Guidelines for claiming warranty for your eligible products.

NO CLAIM WHATSOEVER WILL BE ENTERTAINED WITHOUT THE ORIGINAL UNALTERED WARRANTY CARD (IF APPLICABLE), PROOF OF PURCHASE OF THE PRODUCT & THE ORIGINAL BOX. CONSIDERATION OF WARRANTY IS AT THE SOLE DISCRETION OF THE SERVICE CENTER.

THE WARRANTY ONLY APPLIES TO THE ORIGINAL PURCHASER OF THE PRODUCT AND IS NON-TRANSFERABLE.

Warranty Coverage

Limited warranty is provided by the manufacturer of the product and covers manufacturing defects only or as stated in the applicable warranty card.

Free service (in-store labor charge) and parts replacements for the duration of the warranty period for one year from date of purchase unless stated otherwise.

Terms:-

1. In the rare case of a defective device, if an item is bought and returned within 1 week from the date of purchase, the item will be repaired or replaced within 24 hours.
2. If an item is bought and returned as defective after 1 week from the date of purchase, Izack Enterprises Company shall collect the item and send it to the respective Warranty Center. If the time frame for warranty exceeds 32 working days, the client will be provided with a new unit upon confirmation from the respective Warranty Center.
3. If the same unit is not available when replacing a unit, the client will be given an option to collect another variant of the same price or top up to get an upgrade. Under no circumstances will a refund be permitted.

What’s not Covered

1. Loss

Lost products, stolen products or voluntary parting with property.

2. Replacements

Product replacements, unless otherwise approved by Authorized Service Center.

3. Damages

Cosmetic damages, including but not limited to scratches, dents, cracks or other cosmetic damage.

4. Improper Use

Damage due to improper use, installation, operation, maintenance or power surges and fluctuations.

5. Power Damages

Warranty is void in the event that appropriate power protection devices are not used such as voltage stabilizer, surge protectors etc.

6. Unauthorized Repairs

Warranty will become void if any person or entity other than Authorized Service Center personnel carries out ANY repairs.

7. Consumables not Covered

Consumable items such as chargers, batteries, earphones, shaving machines, cables, etc. are not covered by warranty.

8. Other Damages

Damage due to acts of God, nature, liquid damage, heat damage, insect infestation, vermin infestation, accident, misuse, abuse, negligence or commercial use.

9. Service Liability

In no event shall the liability of Authorized Service Center (ASC) under this warranty exceed the purchase price expended for the product.

10. Unauthorized Modifications

A product or part that has been modified, refurbished, reconditioned, or remanufactured in any manner.

The forgoing shall include but not be limited to:

• serial numbers, date tags or other manufacturer coding that has been removed, altered or obliterated;
• mismatched or duplicated serial numbers; or broken seals or other evidence of tampering.